British Airways Delay Passengers to Sleep 2 Day on Floor

British Airways Passengers in Three-Day Orlando to Gatwick Gourney 'Hell' 

BA PASSENGERS on a diverted 'flight from hell' had to sleep on an airport floor before arriving in Britain two days late.

 

Passengers for British Airways flight 2036 queue up to board for a third time BA passengers who endured a 77-hour "journey from hell" back to London from Florida, have said they were treated "inhumanely".

 The frustrated customers first faced a 24-hour hold-up before leaving Orlando in Florida, bound for London Gatwick. Passengers have complained of sleeping on airport floors and holidaymakers crying on the "chaotic" journey home.

British Airways flight 2036 was supposed to take off from Orlando at 19:25 ET (00:25 GMT) on Thursday and arrive at Gatwick eight hours later but it arrived in the United Kingdom on Sunday after going through New York. When they finally took off, the wheels lowered unexpectedly at high altitude and the jet began to dump fuel, forcing the pilot to land in New York.

British Airways has apologised to passengers. The airline said it "appreciated that this was an exhausting and frustrating experience" for the more than 200 passengers on board and said sorry for the "long delay". Up to 200 passengers spent Friday night and Saturday in JFK airport because hotels were fully booked ahead of the Big Apple's marathon. The flight from hell to Ibiza 'Disruptive' and drunk passenger grounds Ryanair flight Passenger Sarah Wilson whose £11,000 "dream" family holiday to Disney World "turned into a nightmare" has accused British Airways of "failing their passengers when they needed help most".

 London Airport Transfers

Sarah Wilson and her family and friends had spent two weeks at Disney World before her travel nightmare getting back from Orlando "BA's customer service was disgusting, absolutely abhorrent," said the mother-of-four from Undy, Monmouthshire, whose flights to Florida alone cost more than £4,000. The passengers were treated inhumanely, all we wanted was some food and drink, somewhere to sleep and to be kept informed and they failed on all counts no matter what they claim.

At long last a relief plane arrived to take them to Gatwick, where they arrived at 0645 yesterday, 48 hours late.

Lee Sullivan, a PE teacher from Slough, wrote on social media: Finally back at LGW after the worst three days.

'I cant think of strong enough words to describe the disgusting BA customer service we received. My daughter also had to spend her second birthday in JFK airport. Exhausted and angry.' 

Passengers tweeting photos of young children sleeping on the floor at JFK included John Chapman, who wrote that one of the youngster photo was a cancer survivor aged seven.

Passengers were taken to a hotel in Orlando after the initial delay caused by mechanical problems.

Later in New York, people sleeping on the floor were offered space in BAs first class lounge, leading to annoyance for passengers on other flights who were asked to leave. BA said it had offered meal voucher, adding: We are sorry to our customer for the delay. Safety is always our priority.